I Love Libraries editor Phil Morehart spoke with author Ryan Dowd about his book, "The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone," as a part of ALA Editions/ALA Neal-Schuman's new online book club. It was a fascinating discussion about libraries and homelessness in the 
U.S. that also offered tools that can improve human relations across the board.
Dowd has spent most of his career as the executive director of a large homeless shelter near Chicago. He also trains organizations around the globe, including libraries, homeless shelters, and hospitals, on how to use empathy-driven enforcement with homeless individuals.
If you have an hour, give this conversation a watch on ALA’s YouTube channel—you won't regret it.
You can learn more about Dowd and his work at his website and in this interview he did with ALA's American Libraries magazine when his book was released in 2018.
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